order tracking

France (including Corsica and Monaco):

- If you have chosen HOME DELIVERY or delivery to the address of your choice, you will receive your package within 2 to 3 business days from the confirmation date of your order.

- If you have chosen delivery to a PICK-UP POINT, you will receive your package within 2 to 3 business days from the confirmation date of your order.

- If you have chosen IN-STORE delivery, you will receive your package within 3 to 5 business days from the confirmation date of your order.

You will be notified by e-mail as soon as you order arrives in store. You can then pick up your order at the selected location.

Don't forget to bring your receipt and some form of personal identification.

 

Other European Union countries:

If you opt for home delivery in a European Union country (other than France), your order will arrive within approximately 3 to 6 business days.

 

Home delivery and pick-up point delivery:

You can track your order online any time in the "My Orders" section of your account. You will need your order tracking the number (assigned by the shipping company) provided in your order confirmation e-mail.

In the event of any unusual delay, check whether your order has been duly submitted (check whether you've received a confirmation e-mail following acceptance of your payment). An e-mail will have been sent to notify you of the dispatch of your order.

If you have not received anything after this dispatch confirmation e-mail, and have not received any postal notification slip within five business days in France or six business days in other European Union countries, use of the "contact us" form to get in touch with Jennyfer customer service.

 

In-store delivery:           

You will be notified by e-mail as soon as you order arrives in store. You can then pick up your order at the selected location.

After receiving the confirmation e-mail on the dispatch of your order, if you haven't received anything within six business days, call the store using the number provided in this e-mail.

Don't forget to bring your receipt and some form of personal identification.