Your delivered order contains an incorrect item or a faulty item.
You can either exchange it or get a refund.
You have 30 days from the date of dispatch of your order to do this.
Items can only be returned if they have not been worn, washed or altered and must have all tags and labels.
Items can be exchanged two ways:
- FREE EXCHANGE IN-STORE at Jennyfer locations in Metropolitan France
You can either exchange the item or get a refund.
Take the item to any Jennyfer retail location in Metropolitan France, along with your receipt and delivery note showing your order, and some form of personal ID.
Our in-store staff will take the item back and perform the exchange or refund to your bank card or Gift Card.
- RETURN TO THE Jennyfer WAREHOUSE
In case of returns to the warehouse, items can only be refunded.
You can return items direct to our warehouse in their original packaging by mailing them.
The package must include postage at the current rate. Return shipping costs will be refunded if a certificate is attached to the returned package.
Don't forget to attach a return slip accessible through your account in the "My Orders" section, as well as the certificate of shipping costs.
Faulty items will be automatically refunded within 7 days of receipt in our warehouse or of receipt of the return certificate by our Customer Service.