frequently asked questions


Help with submitting orders

To submit orders on, you need to have an account and be logged in.

If you have already registered, click on "My Account" button on the right hand side of the homepage and enter your e-mail address and password.

If you have not yet registered, click on "My Account" on the right-hand side of the homepage. Then enter your personal data using the form, making sure to complete compulsory fields marked with an "*". Once all the sections are complete, finalise your data. Your account is now set up.

Then proceed with your shopping, choosing the sizes and colours you need.

Products are grouped by type in the horizontal menu, where you can also browse new arrivals, great deals, etc.

An advanced search function is also available, alongside filters (by price, size, colour) and display order (lowest price first, highest price first). 

If you need help choosing your size, refer to the size chart included in each product sheet.


Add selected items to the basket as you shop.

Once you are done, click on the "basket" button on the upper right-hand side of the page and then on "view basket".

This will take you to your basket summary. To submit the order, click "finalise my basket".


To finalise your order, choose your billing address and delivery method. Then click "go to payment".

Read our Terms and Conditions carefully and accept them to go ahead with your purchase.

Choose your payment method and then confirm. You will be sent a confirmation e-mail once your payment has been accepted.           

Rejected payment

Make sure you have entered correct bank card information (card number, expiry date, 3-digit security code).

Check whether your card issuer or Pay Pal have blocked the payment.

Try using a different card or payment methods               

modifiyng orders

Once submitted, orders cannot be modified regardless of the type of modification (adding or removing items, changing size or colour, payment method, address or delivery method, etc.). Jennyfer processes submitted orders quickly in order to allow their expedient assembly and dispatch on the day following confirmation of your order.

Nevertheless, in line with governing regulations, you can withdraw your order within seven days of receipt. In this case, please return the products to our warehouse, consult "returning an order" for more informations.      

Is my order secured?

Jennyfer has entrusted its payment system to an online service provider specialized in secure e-commerce payments: Ogone.

We guarantee total confidentiality of your banking information, secured by SSL, which automatically checks the validity of access during your payment by credit card and encrypts all exchanges to ensure confidentiality rights.

We do not know and never store any information about your credit card. Do not hesitate to consult our General Terms and Conditions section "payment".

My promo code doesn't work

Make sure you have entered your code exactly as indicated (to not include any spaces, and pay attention to capital and lower-case letters).

If you have entered the correct code, the name of the promotion will be displayed below and the total basket amount will be automatically recalculated.

If you have entered an incorrect code, you will get the following message: "this promo code doesn't or no longer exists".


Please note that:

- Limit of one promo code per order applies

- Some codes are only valid in certain countries, for certain customers, items, etc. as per the conditions of use applicable for each code.

- If a code has been issued to you personally, make sure to log in with your account when finalising your order.

- Codes may be single-use, unlimited in time OR valid for a specific period.


If the issue persists, contact Customer Service using the contact us form. 

What are the available payment methods?

You can choose from the following payment methods:


- PayPal

- Online Gift Card


Your bank account will be debited for the items dispatched in your order.


Payment by credit card:

Our online payment system is operated by a service provider specialising in secure online payments: Gone. 

We guarantee that your financial information will be handled fully confidentially, secured by the SSL protocol which automatically limits access rights when you pay by bank card and encrypts all transactions to ensure confidentiality.

We do not have access to, nor do we store, any of your bank card information.

For further information please refer to the "payment" section of our Terms and Conditions.


Payment by PayPal:

If you opt to pay by PayPal, your will need to log into your account and confirm payment.


Payment by Online Gift Card:

To pay by redeeming an online Gift Card, you will need to have a sufficient balance on the card. If the card does not have sufficient balance, you will need to supplement the payment by bank card or PayPal.

You can check your Gift Card balance in the "My gift cards" section of your account.


You can view your order summary and invoice in the "My Orders" section of your account.

We cannot take orders by telephone and payments by cheque are not accepted.

What are the available delivery methods and times ?

You can choose your preferred delivery method when submitting your order.

Delivery times apply from the time of dispatch of your order.


The metropolitan France (including Corsica and Monaco), three delivery methods are available: 

 -Delivery by mail, indicated at the time of purchase, within approximately 2-3 business days.

-Delivery to a pick-up point, within approximately 2-3 business days.

-Delivery to a chosen Jennyfer retail location within approximately 3-5 business days.


Within the European Union:

If you opt for home delivery in a European Union country, your order will arrive within approximately 3 to 6 business days.


Processing may take longer during certain periods (such as sales, private sales, holidays) due to high order volumes.

You can track your order any time in the "My Orders" section in your account.

In the event of delays, contact our Customer Service by e-mail in the "Contact us" section on