Le 3ème T-shirt à 2€
Le 3ème T-shirt à 2€

France (including Corsica and Monaco):

  • If you have chosen HOME DELIVERY or delivery to the address of your choice, you will receive your package within 2 to 3 business days from the confirmation date of your order.
  • If you have chosen delivery to a PICK-UP POINT, you will receive your package within 2 to 3 business days from the confirmation date of your order.
  • If you have chosen IN-STORE delivery, you will receive your package within 3 to 5 business days from the confirmation date of your order.
    You will be notified by e-mail as soon as you order arrives in store. You can then pick up your order at the selected location.
    Don't forget to bring your receipt and some form of personal identification.

Other European Union countries:

If you opt for home delivery in a European Union country (other than France), your order will arrive within approximately 3 to 6 business days.

Home delivery and pick-up point delivery:

You can track your order online any time in the "My Orders" section of your account. You will need your order tracking the number (assigned by the shipping company) provided in your order confirmation e-mail.

In the event of any unusual delay, check whether your order has been duly submitted (check whether you've received a confirmation e-mail following acceptance of your payment). An e-mail will have been sent to notify you of the dispatch of your order.

If you have not received anything after this dispatch confirmation e-mail, and have not received any postal notification slip within five business days in France or six business days in other European Union countries, use of the "contact us" form to get in touch with Jennyfer customer service.

In-store delivery:

You will be notified by e-mail as soon as you order arrives in store. You can then pick up your order at the selected location.

After receiving the confirmation e-mail on the dispatch of your order, if you haven't received anything within six business days, call the store using the number provided in this e-mail.

Don't forget to bring your receipt and some form of personal identification.

You have received your order and want to exchange an item.

Items can only be exchanged in Jennyfer retail outlets located in metropolitan France (including Corsica, excluding retail locations in Cahors, Puy en Velay and in department stores). Bring the item at issue, your receipt, the delivery note showing your order, and some form of personal ID. You have 30 days from the date of dispatch of your order to exchange some or all of the items at the retail location of your choice in metropolitan France. Exchanges apply to the value of the items excluding shipping costs, which are born by the customer (except if the entire order is exchanged).

Items can only be exchanged if they have not been worn, washed or altered and must have all tags and labels.

You can choose your preferred delivery method when submitting your order.

Delivery times apply from the time of dispatch of your order.

The metropolitan France (including Corsica and Monaco), three delivery methods are available:

-Delivery by mail, indicated at the time of purchase, within approximately 2-3 business days.

-Delivery to a pick-up point, within approximately 2-3 business days.

-Delivery to a chosen Jennyfer retail location within approximately 3-5 business days.

Within the European Union:

If you opt for home delivery in a European Union country, your order will arrive within approximately 3 to 6 business days.


To be deliver outside of the European Union, jennyfer.com recommend that you use our partner ColisExpat.
jennyfer.com will deliver an adress ColisExpat in France and then ColisExpat will deliver your order anywhere in the world !

For more informations and get an address in France,

please click here.

Processing may take longer during certain periods (such as sales, private sales, holidays) due to high order volumes.

You can track your order any time in the "My Orders" section in your account.

In the event of delays, contact our Customer Service by e-mail in the "Contact us" section on www.jennyfer.com.

You have received your order but want to exchange one or several items and get a refund.

You have 30 days from the date of dispatch of your order to return items you are not satisfied with to the Jennyfer retail location of your choice in metropolitan France or direct to our logistic warehouse.

Items can only be exchanged if they have not been worn, washed or altered and must have all tags and labels.

Items can be exchanged two ways:

- FREE IN-STORE RETURNS in Jennyfer retail outlets located in metropolitan France (including Corsica, excluding retail locations in Cahors, Puy en Velay and in department stores).

You will need to present your receipt (available from the "My Orders" section in your account), the delivery note attached to your package and some form of personal identification.

Our staff will perform the return and refund the corresponding amount to your gift card or bank card.

The refund will correspond to the value of the items, excluding shipping costs which are borne by the customer. Shipping costs will only be refunded if you return an entire order.

- RETURNS TO THE WAREHOUSE:

You can return items direct to our warehouse in their original packaging by mailing them.

To do that, please connect to your account, go to "orders" select the order you which to return, then modify the quantity and validate. You will received a return slip with the adress of our warehouse, don't forget to attach it to your return.

The package must include postage at the current rate, and shipping costs borne by the customer. Shipping costs will only be refunded if you return an entire order.

Returns may be refused if an item is damaged and the following has not been completed:

-comments or reservations on the delivery note within 3 business days of delivery;

-and a complaint filed to Jennyfer customer service within seven days of delivery.

You can sign up for the Jennyfer newsletter to keep up with the latest trends, be the first to know about sales and get special deals. Just subscribe to our newsletter.

If you already have Jennyfer account, you have already subscribed when registering. To check this, go to the "My Newsletters" section of your account.

You can subscribe to the Jennyfer newsletter in this section.

If you don't have Jennyfer account, click on "newsletter" at the upper left-hand side of the homepage.

A pop-up window will appear, or you can enter your name, surname, e-mail and post code.

Click "Register".

You are now subscribed to our newsletter.

You have already set up an account and want to access it.

Click on "My Account" button at the upper right hand side of the www.jennyfer.com homepage and enter your e-mail address and password. Then click "Ok"

You are now logged into your account.

This gives you access to your search history and order tracking, personal information, gift card credit and wish list, and many other features.

You can request the deletion of your account from our Customer Service by completing this contact form, filling out the "Delete account" section (from the drop-down menu).

If you have any pending orders, your account cannot be deleted until the orders are completed.

You can sign up for the Jennyfer newsletter to keep up with the latest trends, be the first to know about sales and get special deals. Just subscribe to our newsletter.

If you already have Jennyfer account, you have already subscribed when registering. To check this, go to the "My Newsletters" section of your account.

You can subscribe to the Jennyfer newsletter in this section.

If you don't have Jennyfer account, click on "newsletter" at the upper left-hand side of the homepage.

A pop-up window will appear, or you can enter your name, surname, e-mail and post code.

Click "Register".

You are now subscribed to our newsletter.

When setting up your account, you will need to provide your real name, surname, e-mail address, password... Any of these items of data can be modified.

To do this, simply log on to your customer account by entering your e-mail address and password.

Once you have logged on, choose the "Personal Information" section.

In this section, you can change your personal information by clicking "modify My Account".

Once you have changed your data, confirm the changes.
Your changes will then be registered.

You can also change or add addresses in the "My Addresses" section.

If you lost your password click on "My Account" button on the upper right-hand side of the homepage, and choose "Lost Password". Enter your e-mail address in the pop-up window and click "Send".

You will receive an email with a link, when you click on the link you are directed on the website and you can enter a new password.

To set up an account, click on "My Account" on the right-hand side of the www.jennyfer.com homepage, then click "Create new account".

Then enter your personal data using the form, making sure to complete compulsory fields marked with an "*".

Enter your name and surname, your e-mail and choose a password.

Once all the sections are complete, finalise your data.

Your account is now set up.

You will receive an e-mail confirming your registration.

During your next visit, you will only need to enter your e-mail address and password to directly access your personal space.

Unless stated otherwise, items featured on our website are available immediately and can be shipped out on the day following the submission of the order if the order is submitted before 10 PM, or two days after orders submitted after 10 PM. See the "Delivery" section for information on delivery times.

Each product page features a size chart with the main measurements for all sizes. You can also find our complete size chart here.

The fashion industry requires us to react rapidly in terms of our pricing to adapt to trends, our inventories and customer demand.

Our sales activity plan and sales can also impact our prices.

We cannot refund any price differences on orders submitted before sales or discounts came into effect.

To submit orders on www.jennyfer.com, you need to have an account and be logged in.

If you have already registered, click on "My Account" button on the right hand side of the www.jennyfer.com homepage and enter your e-mail address and password.

If you have not yet registered, click on "My Account" on the right-hand side of the www.jennyfer.com homepage. Then enter your personal data using the form, making sure to complete compulsory fields marked with an "*". Once all the sections are complete, finalise your data. Your account is now set up.

Then proceed with your shopping, choosing the sizes and colours you need.

Products are grouped by type in the horizontal menu, where you can also browse new arrivals, great deals, etc.

An advanced search function is also available, alongside filters (by price, size, colour) and display order (lowest price first, highest price first).

If you need help choosing your size, refer to the size chart included in each product sheet.

Add selected items to the basket as you shop.

Once you are done, click on the "basket" button on the upper right-hand side of the page and then on "view basket".

This will take you to your basket summary. To submit the order, click "finalise my basket".

To finalise your order, choose your billing address and delivery method. Then click "go to payment".

Read our Terms and Conditions carefully and accept them to go ahead with your purchase.

Choose your payment method and then confirm. You will be sent a confirmation e-mail once your payment has been accepted.

Make sure you have entered correct bank card information (card number, expiry date, 3-digit security code).

Check whether your card issuer or Pay Pal have blocked the payment.

Try using a different card or payment methods

Once submitted, orders cannot be modified regardless of the type of modification (adding or removing items, changing size or colour, payment method, address or delivery method, etc.). Jennyfer processes submitted orders quickly in order to allow their expedient assembly and dispatch on the day following confirmation of your order.

Nevertheless, in line with governing regulations, you can withdraw your order within seven days of receipt. In this case, please return the products to our warehouse, consult "returning an order" for more informations.

Jennyfer has entrusted its payment system to an online service provider specialized in secure e-commerce payments: Ogone.

We guarantee total confidentiality of your banking information, secured by SSL, which automatically checks the validity of access during your payment by credit card and encrypts all exchanges to ensure confidentiality rights.

We do not know and never store any information about your credit card. Do not hesitate to consult our General Terms and Conditions section "payment".

Make sure you have entered your code exactly as indicated (to not include any spaces, and pay attention to capital and lower-case letters).

If you have entered the correct code, the name of the promotion will be displayed below and the total basket amount will be automatically recalculated.

If you have entered an incorrect code, you will get the following message: "this promo code doesn't or no longer exists".

Please note that:

- Limit of one promo code per order applies

- Some codes are only valid in certain countries, for certain customers, items, etc. as per the conditions of use applicable for each code.

- If a code has been issued to you personally, make sure to log in with your account when finalising your order.

- Codes may be single-use, unlimited in time OR valid for a specific period.

If the issue persists, contact Customer Service using the contact usform.

You can choose from the following payment methods:

- Bank card (VISA, MASTERCARD, CARTE BLEUE)

- PayPal

- Online Gift Card

Your bank account will be debited for the items dispatched in your order.

Payment by credit card:

Our online payment system is operated by a service provider specialising in secure online payments: Gone.

We guarantee that your financial information will be handled fully confidentially, secured by the SSL protocol which automatically limits access rights when you pay by bank card and encrypts all transactions to ensure confidentiality.

We do not have access to, nor do we store, any of your bank card information.

For further information please refer to the "payment" section of our Terms and Conditions.

Payment by PayPal:

If you opt to pay by PayPal, your will need to log into your account and confirm payment.

Payment by Online Gift Card:

To pay by redeeming an online Gift Card, you will need to have a sufficient balance on the card. If the card does not have sufficient balance, you will need to supplement the payment by bank card or PayPal.

You can check your Gift Card balance in the "My gift cards" section of your account.

You can view your order summary and invoice in the "My Orders" section of your account.

We cannot take orders by telephone and payments by cheque are not accepted.

You can choose your preferred delivery method when submitting your order.

Delivery times apply from the time of dispatch of your order.

The metropolitan France (including Corsica and Monaco), three delivery methods are available:

-Delivery by mail, indicated at the time of purchase, within approximately 2-3 business days.

-Delivery to a pick-up point, within approximately 2-3 business days.

-Delivery to a chosen Jennyfer retail location within approximately 3-5 business days.

Within the European Union:

If you opt for home delivery in a European Union country, your order will arrive within approximately 3 to 6 business days.

Processing may take longer during certain periods (such as sales, private sales, holidays) due to high order volumes.

You can track your order any time in the "My Orders" section in your account.

In the event of delays, contact our Customer Service by e-mail in the "Contact us" section on www.jennyfer.com.

Your delivered order contains an incorrect item or a faulty item.

You can either exchange it or get a refund.

You have 30 days from the date of dispatch of your order to do this.

Items can only be returned if they have not been worn, washed or altered and must have all tags and labels.

Items can be exchanged two ways:

- FREE EXCHANGE IN-STORE at Jennyfer locations in Metropolitan France

You can either exchange the item or get a refund.

Take the item to any Jennyfer retail location in Metropolitan France, along with your receipt and delivery note showing your order, and some form of personal ID.

Our in-store staff will take the item back and perform the exchange or refund to your bank card or Gift Card.

- RETURN TO THE Jennyfer WAREHOUSE

In case of returns to the warehouse, items can only be refunded.

You can return items direct to our warehouse in their original packaging by mailing them.

The package must include postage at the current rate. Return shipping costs will be refunded if a certificate is attached to the returned package.

Don't forget to attach a return slip accessible through your account in the "My Orders" section, as well as the certificate of shipping costs.

Faulty items will be automatically refunded within 7 days of receipt in our warehouse or of receipt of the return certificate by our Customer Service.

Your delivered order is missing some items.

You order may have been dispatched in multiple packages. To check this, please refer to the e-mail confirming dispatch of the order or cheque to the "My Orders" section of your account. If this scenario applies, check whether the contents of each package correspond to the attached delivery note.

- Items may run out between the time of submission of your order and the time of their assembly.

In this case, you will be notified by e-mail that your order will only be completed partially or cancelled if all of the ordered items are out of stock .

Jennyfer will only debit your account upon dispatch of your order. This means you will only be charged for the items actually included in the order.

International shipping

Jennyfer delivers in all UE country !

Germany - Austria - Belgium - Bulgaria - Cyprus - Croatia - Denmark - Spain - Estonia - Finland - Greece - Hungary - Ireland - Italy - Latvia - Lithuania - Luxembourg - Malta - Netherlands - Poland - Portugal - Czech Republic - Romania - UK Kingdom - Slovakia - Slovenia - Sweden.

Delivery to this country is 9,90 €

France (including Corsica and Monaco):

- If you have chosen HOME DELIVERY or delivery to the address of your choice, you will receive your package within 2 to 3 business days from the confirmation date of your order.

- If you have chosen delivery to a PICK-UP POINT, you will receive your package within 2 to 3 business days from the confirmation date of your order.

- If you have chosen IN-STORE delivery, you will receive your package within 3 to 5 business days from the confirmation date of your order.

You will be notified by e-mail as soon as you order arrives in store. You can then pick up your order at the selected location.

Don't forget to bring your receipt and some form of personal identification.

Other European Union countries:

If you opt for home delivery in a European Union country (other than France), your order will arrive within approximately 3 to 6 business days.

Home delivery and pick-up point delivery:

You can track your order online any time in the "My Orders" section of your account. You will need your order tracking the number (assigned by the shipping company) provided in your order confirmation e-mail.

In the event of any unusual delay, check whether your order has been duly submitted (check whether you've received a confirmation e-mail following acceptance of your payment). An e-mail will have been sent to notify you of the dispatch of your order.

If you have not received anything after this dispatch confirmation e-mail, and have not received any postal notification slip within five business days in France or six business days in other European Union countries, use of the "contact us" form to get in touch with Jennyfer customer service.

In-store delivery:

You will be notified by e-mail as soon as you order arrives in store. You can then pick up your order at the selected location.

After receiving the confirmation e-mail on the dispatch of your order, if you haven't received anything within six business days, call the store using the number provided in this e-mail.

Don't forget to bring your receipt and some form of personal identification.

You have received your order but want to exchange one or several items and get a refund.

You have 30 days from the date of dispatch of your order to return items you are not satisfied with to the Jennyfer retail location of your choice in metropolitan France or direct to our logistic warehouse.

Items can only be exchanged if they have not been worn, washed or altered and must have all tags and labels.

Items can be exchanged two ways:

- FREE IN-STORE RETURNS in Jennyfer retail outlets located in metropolitan France (including Corsica, excluding retail locations in Cahors, Puy en Velay and in department stores).

You will need to present your receipt (available from the "My Orders" section in your account), the delivery note attached to your package and some form of personal identification.

Our staff will perform the return and refund the corresponding amount to your gift card or bank card.

The refund will correspond to the value of the items, excluding shipping costs which are borne by the customer. Shipping costs will only be refunded if you return an entire order.

- RETURNS TO THE WAREHOUSE:

You can return items direct to our warehouse in their original packaging by mailing them.

To do that, please connect to your account, go to "orders" select the order you which to return, then modify the quantity and validate. You will received a return slip with the adress of our warehouse, don't forget to attach it to your return.

The package must include postage at the current rate, and shipping costs borne by the customer. Shipping costs will only be refunded if you return an entire order.

Returns may be refused if an item is damaged and the following has not been completed:

-comments or reservations on the delivery note within 3 business days of delivery;

-and a complaint filed to Jennyfer customer service within seven days of delivery.

You have received your order and want to exchange an item.

Items can only be exchanged in Jennyfer retail outlets located in metropolitan France (including Corsica, excluding retail locations in Cahors, Puy en Velay and in department stores). Bring the item at issue, your receipt, the delivery note showing your order, and some form of personal ID.

You have 30 days from the date of dispatch of your order to exchange some or all of the items at the retail location of your choice in metropolitan France.

>Exchanges apply to the value of the items excluding shipping costs, which are born by the customer (except if the entire order is exchanged).

Items can only be exchanged if they have not been worn, washed or altered and must have all tags and labels.

Gift Cards can only be purchased in stores.

They are valid at all Jennyfer retail locations in metropolitan France, Corsica, Belgium, Luxembourg, Spain and Italy. Not valid in department stores.

The card is valid for 12 months from the date of activation.

The minimum amount is 5 €, while the maximum is 100 €.

Enter an amount of your choice

The card can only be used under the following conditions:

- Can be redeemed in one or multiple purchases up to the total value and by the expiry date.

- Non-refillable; non-refundable, not even partially on any grounds whatsoever (including loss, theft, damage or expiry);

Non-exchangeable: Gift Cards cannot be exchanged for money, either fully or partially, or be transferred for consideration.

Online Gift Cards can only be purchased and redeemed on www.jennyfer.com:

The minimum amount is 5 €, while the maximum is 100 €.

The value can be increased by increments of 5 (5€, 10€, 15€, ...).

The total value can be redeemed in a single purchase or in parts on various orders.

Gift Cards cannot be refilled or refunded (on any grounds).

Gift Cards can be given as presents and personalised (with text and images). The card will be sent to the addressed indicated in the order.

To pay by redeeming an online Gift Card, you will need to have a sufficient balance on the card.

If the card does not have sufficient balance, you will need to supplement the payment by bank card (VISA, MASTERCARD, CARTE BLEUE) or PayPal.

To redeem your Gift Card, enter the number indicated on the card in the dedicated field on the payment page.

When asking for a refund on an order paid with a Gift Card, we will issue another Gift Card topped up with the balance equal to the value of the refunded order.

Gift cards cannot be used to purchase another gift card. This means that if you have a gift card in your basket, you cannot pay for the order (either partially or fully) by redeeming an existing gift card. You will have to pay by bank card (VISA, MASTERCARD, CARTE BLEUE) or PayPal.

You can check your Gift Card balance in the "My gift cards" section of your account.

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