frequently asked questions

customer account

How can I access my account ?

You have already set up an account and want to access it.

Click on "My Account" button at the upper right hand side of the homepage and enter your e-mail address and password. Then click "Ok"

You are now logged into your account.

This gives you access to your search history and order tracking, personal information, gift card credit and wish list, and many other features. 

How can I delete my account ?

You can request the deletion of your account from our Customer Service by completing this contact form, filling out the "Delete account" section (from the drop-down menu).

If you have any pending orders, your account cannot be deleted until the orders are completed.

Signing up for the Jennyfer newsletter

You can sign up for the Jennyfer newsletter to keep up with the latest trends, be the first to know about sales and get special deals. Just subscribe to our newsletter.                              

If you already have Jennyfer account, you have already subscribed when registering. To check this, go to the "My Newsletters" section of your account.

You can subscribe to the Jennyfer newsletter in this section.

If you don't have Jennyfer account, click on "newsletter" at the upper left-hand side of the homepage.  

A pop-up window will appear, or you can enter your name, surname, e-mail and post code.

Click "Register".

You are now subscribed to our newsletter.        

How can I modify my personal information?

When setting up your account, you will need to provide your real name, surname, e-mail address, password... Any of these items of data can be modified.

To do this, simply log on to your customer account by entering your e-mail address and password.

Once you have logged on, choose the "Personal Information" section.

In this section, you can change your personal information by clicking "modify My Account".

Once you have changed your data, confirm the changes.
 Your changes will then be registered.


You can also change or add addresses in the "My Addresses" section. 

Lost password

If you lost your password click on "My Account" button on the upper right-hand side of the homepage, and choose "Lost Password". Enter your e-mail address in the pop-up window and click "Send".

You will receive an email with a link, when you click on the link you are directed on the website and you can enter a new password.

How do I set up an account?

To set up an account, click on "My Account" on the right-hand side of the homepage, then click "Create new account".

Then enter your personal data using the form, making sure to complete compulsory fields marked with an "*".

Enter your name and surname, your e-mail and choose a password.

Once all the sections are complete, finalise your data.

Your account is now set up.

You will receive an e-mail confirming your registration.

During your next visit, you will only need to enter your e-mail address and password to directly access your personal space.