frequently asked questions

returns and refunds

How can I exchange an item?
You have received your order and want to exchange an item.  
 
Items can only be exchanged in Jennyfer retail outlets located in metropolitan France (including Corsica, excluding retail locations in Cahors, Puy en Velay and in department stores). Bring the item at issue, your receipt, the delivery note showing your order, and some form of personal ID.
You have 30 days from the date of dispatch of your order to exchange some or all of the items at the retail location of your choice in metropolitan France. 
Exchanges apply to the value of the items excluding shipping costs, which are born by the customer (except if the entire order is exchanged).  
 
Items can only be exchanged if they have not been worn, washed or altered and must have all tags and labels.
How can I get a refund?

You have received your order but want to exchange one or several items and get a refund.

 

You have 30 days from the date of dispatch of your order to return items you are not satisfied with to the Jennyfer retail location of your choice in metropolitan France or direct to our logistic warehouse.

 

Items can only be exchanged if they have not been worn, washed or altered and must have all tags and labels.

 

Items can be exchanged two ways: 

- FREE IN-STORE RETURNS in Jennyfer retail outlets located in metropolitan France (including Corsica, excluding retail locations in Cahors, Puy en Velay and in department stores).

 

You will need to present your receipt (available from the "My Orders" section in your account), the delivery note attached to your package and some form of personal identification.

Our staff will perform the return and refund the corresponding amount to your gift card or bank card.

The refund will correspond to the value of the items, excluding shipping costs which are borne by the customer. Shipping costs will only be refunded if you return an entire order.

 

- RETURNS TO THE WAREHOUSE:

You can return items direct to our warehouse in their original packaging by mailing them. 

To do that, please connect to your account, go to "orders" select the order you which to return, then modify the quantity and validate. You will received a return slip with the adress of our warehouse, don't forget to attach it to your return.

The package must include postage at the current rate, and shipping costs borne by the customer. Shipping costs will only be refunded if you return an entire order.

Returns may be refused if an item is damaged and the following has not been completed:

-comments or reservations on the delivery note within 3 business days of delivery;

-and a complaint filed to Jennyfer customer service within seven days of delivery.