frequently asked questions

gift card

store gift card

Gift Cards can only be purchased in stores.

They are valid at all Jennyfer retail locations in metropolitan France, Corsica, Belgium, Luxembourg, Spain and Italy. Not valid in department stores.

The card is valid for 12 months from the date of activation.

The minimum amount is 5 €, while the maximum is 100 €.

Enter an amount of your choice

 

The card can only be used under the following conditions:

 - Can be redeemed in one or multiple purchases up to the total value and by the expiry date.

- Non-refillable; non-refundable, not even partially on any grounds whatsoever (including loss, theft, damage or expiry);
 

Non-exchangeable: Gift Cards cannot be exchanged for money, either fully or partially, or be transferred for consideration.                                

online gift card

Online Gift Cards can only be purchased and redeemed on www.jennyfer.com:

The minimum amount is 5 €, while the maximum is 100 €.

The value can be increased by increments of 5 (5€, 10€, 15€, ...).

The total value can be redeemed in a single purchase or in parts on various orders.

Gift Cards cannot be refilled or refunded (on any grounds).

 

Gift Cards can be given as presents and personalised (with text and images). The card will be sent to the addressed indicated in the order.

 

To pay by redeeming an online Gift Card, you will need to have a sufficient balance on the card.

If the card does not have sufficient balance, you will need to supplement the payment by bank card (VISA, MASTERCARD, CARTE BLEUE) or PayPal.

To redeem your Gift Card, enter the number indicated on the card in the dedicated field on the payment page.

 

When asking for a refund on an order paid with a Gift Card, we will issue another Gift Card topped up with the balance equal to the value of the refunded order. 

 

Gift cards cannot be used to purchase another gift card. This means that if you have a gift card in your basket, you cannot pay for the order (either partially or fully) by redeeming an existing gift card. You will have to pay by bank card (VISA, MASTERCARD, CARTE BLEUE) or PayPal.

 

You can check your Gift Card balance in the "My gift cards" section of your account.