frequently asked questions

delivery

my order is incomplete

Your delivered order is missing some items.

 You order may have been dispatched in multiple packages. To check this, please refer to the e-mail confirming dispatch of the order or cheque to the "My Orders" section of your account. If this scenario applies, check whether the contents of each package correspond to the attached delivery note.

 - Items may run out between the time of submission of your order and the time of their assembly.

In this case, you will be notified by e-mail that your order will only be completed partially or cancelled if all of the ordered items are out of stock .

Jennyfer will only debit your account upon dispatch of your order. This means you will only be charged for the items actually included in the order.   

International shipping

Jennyfer delivers in all UE country ! 

 

Germany - Austria - Belgium - Bulgaria - Cyprus - Croatia - Denmark - Spain - Estonia - Finland - Greece - Hungary - Ireland - Italy - Latvia - Lithuania - Luxembourg - Malta - Netherlands - Poland - Portugal - Czech Republic - Romania - UK Kingdom - Slovakia - Slovenia - Sweden.

 

Delivery to this country is 9,90 €

 

track my order

France (including Corsica and Monaco):

- If you have chosen HOME DELIVERY or delivery to the address of your choice, you will receive your package within 2 to 3 business days from the confirmation date of your order.

- If you have chosen delivery to a PICK-UP POINT, you will receive your package within 2 to 3 business days from the confirmation date of your order.

- If you have chosen IN-STORE delivery, you will receive your package within 3 to 5 business days from the confirmation date of your order.

You will be notified by e-mail as soon as you order arrives in store. You can then pick up your order at the selected location.

Don't forget to bring your receipt and some form of personal identification.

 

Other European Union countries:

If you opt for home delivery in a European Union country (other than France), your order will arrive within approximately 3 to 6 business days.

 

Home delivery and pick-up point delivery:

You can track your order online any time in the "My Orders" section of your account. You will need your order tracking the number (assigned by the shipping company) provided in your order confirmation e-mail.

In the event of any unusual delay, check whether your order has been duly submitted (check whether you've received a confirmation e-mail following acceptance of your payment). An e-mail will have been sent to notify you of the dispatch of your order.

If you have not received anything after this dispatch confirmation e-mail, and have not received any postal notification slip within five business days in France or six business days in other European Union countries, use of the "contact us" form to get in touch with Jennyfer customer service.

 

In-store delivery:           

You will be notified by e-mail as soon as you order arrives in store. You can then pick up your order at the selected location.

After receiving the confirmation e-mail on the dispatch of your order, if you haven't received anything within six business days, call the store using the number provided in this e-mail.

Don't forget to bring your receipt and some form of personal identification.

 

my order is faulty (wrong item or faulty item)

Your delivered order contains an incorrect item or a faulty item.

You can either exchange it or get a refund. 

You have 30 days from the date of dispatch of your order to do this.

Items can only be returned if they have not been worn, washed or altered and must have all tags and labels.

 

Items can be exchanged two ways:

- FREE EXCHANGE IN-STORE at Jennyfer locations in Metropolitan France

You can either exchange the item or get a refund.

Take the item to any Jennyfer retail location in Metropolitan France, along with your receipt and delivery note showing your order, and some form of personal ID.

Our in-store staff will take the item back and perform the exchange or refund to your bank card or Gift Card.

 

- RETURN TO THE Jennyfer WAREHOUSE

In case of returns to the warehouse, items can only be refunded. 

You can return items direct to our warehouse in their original packaging by mailing them.

The package must include postage at the current rate. Return shipping costs will be refunded if a certificate is attached to the returned package.

Don't forget to attach a return slip accessible through your account in the "My Orders" section, as well as the certificate of shipping costs.

Faulty items will be automatically refunded within 7 days of receipt in our warehouse or of receipt of the return certificate by our Customer Service.